Terms and Conditions | ClaimFreeWebsite.com
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Terms and Conditions

Last updated: 31 May 2026

These Terms and Conditions apply when you visit ClaimFreeWebsite.com, place an order, use our client portal, buy website services, buy hosting, buy add-ons, or hire a developer through ClaimFreeWebsite.com. By using our website or buying from us, you agree to these terms. Nothing in these terms removes rights that cannot legally be excluded under applicable consumer law.

1. Who We Are

ClaimFreeWebsite.com ("ClaimFreeWebsite.com", "we", "us" or "our") provides website build services, optional hosting and support subscriptions, one-off add-ons, and hire-a-developer work. You can contact us at [email protected].

2. Order Documents and Priority

These terms apply together with the pricing, package scope, checkout copy, order confirmation, client portal information, emails, and any written statement we send you for a specific order. If there is a conflict, the more specific service description for that order will control over the general wording on this page.

3. Our Services

4. Free Website Build Package Scope

The Free Website Build package is designed to be simple, fast, and affordable. Unless clearly agreed otherwise in writing, it includes:

Unless purchased separately, the Free Website Build package does not include logo design, extra pages, CMS or admin access, ecommerce, payment processing, automated contact form email delivery, booking systems, member areas, portals, custom backend development, advanced integrations, domain registration, ongoing maintenance, hosting, or extra full rounds of revisions.

If you buy one of the required website-and-hosting plans shown at checkout, the checkout description controls the included bundle benefits. For the current One-Page Website plan, the website build is shown as 0 in the checkout currency with the required monthly hosting subscription and includes one custom one-page website with up to 5 sections, one full round of revisions, standard domain registration and connection where available, and the hosting features shown before payment. For the current CMS Business Site plan, the website build is shown as 0 in the checkout currency with the required monthly subscription and includes a multi-page CMS website with up to 3 pages, managed WordPress content-editing access, one full round of revisions, standard domain registration and connection where available, and the hosting features shown before payment. For the current eCommerce Store plan, the website build is shown as 0 in the checkout currency with the required monthly subscription and includes an online shop with up to 5 pages, up to 100 products, managed WooCommerce product/order access, payment-provider setup support where available, one full round of revisions, standard domain registration and connection where available, and the hosting features shown before payment.

5. Client Brief, Content, Accuracy, and Delays

After payment, you must complete the website brief and provide all information we reasonably need to start the work, such as business details, website preferences, images, existing brand assets, links, legal text, contact details, and any required access credentials. Delivery estimates start only after we receive the required information.

You are responsible for checking that all names, contact details, claims, prices, legal statements, offers, testimonials, images, trademarks, and business information you provide are accurate, lawful, licensed, and suitable for your business. We are not responsible for delays, errors, missed deadlines, rejected launches, or legal issues caused by missing, late, wrong, incomplete, misleading, or unlawful information from you.

6. Revisions, Approval, Inactivity, and Project Closure

One full round of revisions means one combined feedback pass on the first delivered version. It may include reasonable changes to text, images, colours, spacing, or small layout details. It does not include a new creative direction, new pages, new features, custom functionality, integrations, or repeated changes.

All current website plans include one full round of revisions before launch. Any changes, updates, or amendments requested after the website has launched are not included in the monthly hosting subscription and will be quoted and charged separately.

If you request work outside the included full round of revisions, we may quote it as extra paid work before starting. If you approve the website, publish it, start using it, or do not respond to a delivery or revision request for 14 days, we may treat the work as accepted and complete.

If a project becomes inactive because you stop replying, do not provide required materials, or delay decisions, we may pause the work, reset delivery estimates, archive project materials, re-quote the project, or charge a reasonable restart fee before resuming.

7. Hosting, Support, Subscriptions, and Cancellations

Recurring services renew automatically until cancelled. This may include hosting, website care, ongoing support, maintenance, developer hours, or other subscriptions shown during checkout or in your client portal.

You can manage eligible subscriptions through the client portal and Stripe Billing Portal where available. You may cancel eligible subscriptions at any time. Cancellation usually takes effect at the end of the current paid billing period unless we agree otherwise in writing. We may suspend, restrict, or stop recurring services if payment fails, if a chargeback is opened, if there is suspected fraud, abuse, or security risk, or if the service is used in breach of these terms.

For website-and-hosting plans where the website build has no separate website build fee or is part of a managed monthly service, the website must remain hosted on our infrastructure while it is in use. The copyright, intellectual property rights, website code, design files, templates, build system, technical environment, reusable components, admin systems, server setup, automation, and non-client-specific materials remain owned or controlled by us unless and until a transfer or export is completed under section 16. Our pre-existing tools, reusable code, internal systems, processes, and non-client-specific materials always remain ours. You receive a licence to use the live website for your business only while the relevant hosting or managed website subscription remains active.

These website-and-hosting plans do not include website file export, source-code handover, design-file handover, template handover, server migration, or transfer to another host unless you qualify for and complete the transfer or early buyout process described in section 16. Until then, you may not copy, clone, recreate, scrape, sublicense, resell, migrate, transfer, download, extract, reverse engineer, or use the website, design, structure, source code, layout, templates, or build on your own hosting or with another provider. Your own business content, text, logos, photos, product data, and other materials you supplied remain yours, and you should keep your own copies.

If hosting or another recurring service is cancelled, expires, fails payment, or is suspended, the website or related services may stop working. If you cancel a hosting plan, One-Page Website plan, CMS Business Site plan, eCommerce Store plan, Website + Hosting Bundle, Hosting Complete Bundle, or any service that includes hosting, server space, deployment, DNS, SSL, CDN, backups, email routing, or an included domain, we may begin offboarding when the cancellation becomes effective unless we explicitly agree otherwise in writing or unless a section 16 transfer/export has been approved and fully paid. Offboarding may include taking the website offline, disabling access, deleting hosting space, deleting website files, deleting source files, deleting temporary files, deleting backups, removing SSL/CDN/DNS configuration, stopping related support, and cancelling, releasing, allowing to expire, or deleting any domain connected with that plan where permitted by the registrar or registry. Once this happens, recovery may be impossible and we are not required to restore, export, transfer, or recreate the website, files, backups, domain, DNS, email, SSL, hosting account, or server environment except where a section 16 transfer/export has been approved and fully paid.

If a recurring payment fails, the payment provider may retry the payment and may send billing notices according to its retry and dunning settings. If payment is still not received after retry attempts, if the payment method is removed, if the invoice remains unpaid, if a chargeback or dispute is opened, or if we reasonably believe payment will not be collected, we may suspend the service and begin the same offboarding and deletion process described above. We do not have to keep hosting, files, backups, domains, DNS, SSL, email routing, or other connected services active while payment is overdue.

Hosting is provided on a commercially reasonable basis using our own systems, third-party providers, shared infrastructure, cloud services, data centres, DNS providers, software, and automation tools. We do not guarantee uninterrupted hosting, permanent storage, error-free operation, instant recovery, or that any server, website, file, email, database, DNS record, SSL certificate, or backup will always remain available. To the fullest extent permitted by law, we are not responsible for downtime, lost leads, lost revenue, lost search ranking, lost files, corrupted files, deleted files, failed migrations, server failure, provider failure, DNS failure, SSL failure, security incidents, human error, configuration mistakes, or replacement costs connected with hosting or related services.

8. Hire-a-Developer Billing, Weekly Cap, and Tracking Rules

Hire-a-developer work is provided according to the agreed task, time limit, hourly rate, weekly cap, or written instructions. Time estimates are estimates only, not fixed promises. Complex work may require discovery, troubleshooting, testing, revision requests, third-party waiting time, admin setup, or other support work.

Unless we explicitly agree otherwise in writing, your hire-a-developer weekly cap is the maximum weekly billing limit for that agreement. For this service, a week runs from Monday 00:00 to Sunday 23:59 using the system time applied to your agreement and billing records.

Where hire-a-developer billing is based on tracked work, you authorise us to charge your saved payment method for verified tracked developer hours. Charges may be processed daily, including at the end of each day for approved tracked time, provided the total charged for the relevant week does not exceed the agreed weekly cap unless you approve a higher limit in writing.

If payment for tracked time fails, we may pause work immediately, disable further tracking, retry collection, combine unpaid amounts into a later charge where permitted, or require an updated payment method before any work continues. Unless we explicitly agree in writing, hire-a-developer work does not guarantee a specific commercial result, search ranking, conversion rate, sales volume, page speed score, legal compliance outcome, approval by a third party, or compatibility with every browser, device, plugin, theme, platform, or future update.

9. Launch, Deployment, Maintenance, and Ongoing Responsibility

Once a website, update, or fix is delivered or published, you are responsible for reviewing it promptly and telling us about any issues. Unless you separately buy an ongoing maintenance or support service from us, you are responsible after launch for updates, maintenance, content changes, domain renewals, backups, plugin renewals, compliance text, user management, and day-to-day operation of your website and connected systems. Post-launch changes, updates, or amendments are quoted on a site-by-site basis and must be approved before we complete any chargeable additional work.

We may deploy using shared or third-party infrastructure, automation tools, templates, contractors, or standardised systems. We do not guarantee uninterrupted uptime, instant bug fixing, a response within a specific time, or support outside the scope of the service you purchased.

10. Backups, Data Loss, Files, and Disaster Recovery

You are responsible for keeping your own backups of any business content, images, text, logos, product data, emails, databases, login details, domain settings, DNS records, business data, and materials that you provide to us or upload into your website. You should store copies in a safe place that you control. This does not give you a right to export or receive our website files, source code, design files, templates, build system, hosting environment, reusable components, or internal tools.

We may keep operational or temporary backups for our own technical purposes, but we do not promise that backups will exist, be complete, be current, be retained for a minimum period, or be recoverable for you. To the fullest extent permitted by law, we are not responsible for loss, corruption, deletion, accidental overwrite, failed restore, downtime, ransomware, malware, unauthorised access, hacking, server failure, cloud provider failure, device failure, human error, or any damage to your data, website, files, emails, content, business records, revenue, search ranking, leads, or reputation.

You accept that accidental deletion, accidental overwrite, misconfiguration, failed backup, failed restore, migration error, software fault, provider issue, security incident, or human error can happen even when reasonable care is used. We are not your archive, storage provider, disaster recovery provider, or long-term file custodian unless we explicitly agree that in writing. You must keep independent copies of anything important to your business.

If you ask us to edit, migrate, repair, connect, update, clean up, or otherwise work on an existing website, server, domain, email account, CMS, plugin, database, codebase, or third-party system, you must create and keep your own verified backup before we start. You accept the risk that technical work can cause unexpected issues, incompatibilities, downtime, data loss, visual changes, or functionality changes.

We may delete project materials, temporary assets, uploaded files, staging copies, and archived copies after completion, cancellation, suspension, or prolonged inactivity. You should not rely on us as your storage or backup provider.

11. Domains, Email, DNS, SSL, and Third-Party Services

Domains, email accounts, DNS, SSL certificates, analytics, payment providers, booking tools, CMS platforms, plugins, stock assets, hosting providers, maps, fonts, APIs, and other third-party services may be needed for your project. These services are controlled by third parties and are subject to their own terms, pricing, limits, policies, security events, and outages.

We are not responsible for third-party downtime, rejected accounts, price changes, email deliverability, spam filtering, domain expiry, DNS propagation delays, SSL renewal failures, plugin conflicts, API changes, platform policy changes, payment provider decisions, search engine decisions, or any loss caused by third-party services. If a third-party service changes, fails, becomes unavailable, or stops supporting your use case, we may need to quote extra paid work to adapt your setup.

Domains are subject to registrar, registry, DNS provider, payment, verification, renewal, redemption, transfer, suspension, dispute, and availability rules. We cannot guarantee that a domain will be available, can be registered, can be transferred, can be renewed, will not expire, will not be suspended, will not be lost, or can be recovered if something goes wrong. If a domain is released, deleted, expired, suspended, transferred, hijacked, misconfigured, priced as premium, repriced by a registry, or registered by someone else, recovery may be impossible or may require extra third-party fees.

We recommend that you buy and keep any important domain in your own registrar account, with your own payment method, renewal reminders, recovery email address, two-factor authentication, and ownership records. If you ask us to help register, renew, configure, transfer, connect, or manage a domain, you accept that mistakes, missed renewal dates, failed payments, failed reminders, wrong contact details, technical faults, registrar errors, registry errors, DNS issues, human error, access problems, security incidents, suspension, policy decisions, or other unexpected events may cause a domain to stop working, expire, be released, be transferred, be suspended, be deleted, or be permanently lost.

If we registered or manage a domain for you and you later ask us to transfer that domain to your own registrar account or to another provider, we may charge a GBP 99 standard domain transfer fee, or the local-currency equivalent quoted at the time. This fee covers a standard domain transfer request, including our administration time for checking eligibility, unlocking the domain where available, preparing or providing transfer details where available, updating details where permitted, and assisting with the transfer request. It does not include registrar, registry, renewal, redemption, premium-domain, tax, currency-conversion, or unusual third-party fees, which remain your responsibility. Domain transfers are only processed if your account is paid up to date, there is no open chargeback, dispute, abuse issue, or unpaid balance, and the registrar or registry allows the transfer.

If we register, configure, or manage a domain, mailbox, DNS record, SSL certificate, or third-party service for you, you remain responsible for checking registrant details, renewal dates, account recovery details, ownership records, DNS records, and ongoing fees unless we explicitly agree in writing to take on that responsibility. To the fullest extent permitted by law, we are not responsible for domain loss, domain expiry, failed renewal, failed transfer, registrar error, registry error, DNS error, incorrect registrant details, missed notices, unavailable recovery, premium-domain costs, domain replacement costs, email interruption, website downtime, or business losses connected with a domain, mailbox, DNS, SSL, or third-party service.

12. Security, Access Credentials, and Client Accounts

You are responsible for keeping your accounts, devices, passwords, two-factor authentication, recovery email addresses, domain registrar access, hosting access, CMS access, and payment provider accounts secure. You must notify us promptly if you believe any credential, website, mailbox, or account has been compromised.

We may handle credentials and account access as part of delivering the service, but we do not guarantee that any website, server, plugin, email account, form, integration, or third-party platform will be immune from bugs, unauthorised access, malware, exploitation, or future security issues. You are responsible for deciding what level of security, monitoring, insurance, and backup protection is appropriate for your business.

After launch or any agreed migration work involving third-party systems, you should change or rotate any credentials that were shared with us. We may retain limited technical records as reasonably necessary for support, compliance, fraud prevention, security, billing, or dispute handling.

13. Payments, Refunds, Failed Payments, and Chargebacks

Payments are processed by Stripe or another payment provider shown at checkout. We do not store your full card details. Prices, currencies, taxes, and billing periods are shown before payment where applicable. You are responsible for providing correct billing details and keeping payment methods current.

Because digital work may begin quickly after payment, refunds are not guaranteed once work has started, a brief has been reviewed, a design or development task has begun, developer time has been reserved or tracked, files have been prepared, hosting has been activated, domains or third-party services have been purchased, or services have been delivered in whole or in part. We will review refund requests fairly, but we may refuse refunds for completed work, custom work, reserved or used developer time, current billing periods of active subscriptions, expedited work, third-party costs, or services already delivered.

If a payment is reversed, refunded by your bank, disputed, or charged back, we may pause work, suspend access, stop hosting or support, disable further developer tracking, revoke unpublished deliverables, or recover any unpaid amounts, third-party costs, dispute fees, admin time, and reasonable legal or collection costs permitted by law.

14. Legal Compliance, SEO, Analytics, Forms, and Business Results

Unless we explicitly agree in writing, we do not provide legal advice, tax advice, accessibility certification, privacy or cookie compliance certification, or industry-specific compliance review. You are responsible for your own privacy policy, cookies, consent mechanisms, terms of service, refund policy, product claims, sector-specific rules, and any laws that apply to your business, audience, or territory.

We do not guarantee search rankings, traffic, leads, sales, ad performance, conversion rates, page speed scores, Lighthouse scores, accessibility scores, email inbox placement, form delivery, analytics accuracy, or approval by any platform, provider, search engine, app store, processor, bank, or third party. Metrics may vary because of third-party systems, competition, market conditions, device differences, ad spend, content quality, spam filters, or factors outside our control.

15. Your Responsibilities

16. Content, Rights, Licences, and Portfolio Use

You confirm that you have the right to use any text, images, logos, trademarks, names, data, files, credentials, or other materials you provide to us. You grant us permission to use them as needed to provide the services.

For website-and-hosting plans where the website build is advertised as free, has no separate website build fee, or is part of a managed monthly service, the plan gives you access to a hosted and managed website service. You own your business name, domain name where it is registered in your name, logo, text, images, and materials that you provide to us. Unless we clearly agree otherwise in writing, you do not own the website files, source code, design files, templates, build system, hosting environment, reusable components, or internal tools during the subscription.

The website must remain hosted and managed by ClaimFreeWebsite.com until 36 successful monthly payments have been made for that website plan. After 36 successful monthly payments, you may request a transfer or export package for the website files that can reasonably be transferred, provided your account is paid up to date and there is no open dispute, chargeback, abuse issue, or unpaid balance.

If you want a transfer or export before 36 successful monthly payments have been made, you must first pay the remaining balance that would have been due to complete 36 monthly payments for the selected plan, plus any agreed transfer or export administration fee, third-party platform fees, plugin or theme licence costs, domain or registrar fees, taxes, and other external costs. Until that early buyout is fully paid and cleared, the website remains part of our managed service and is not transferable.

If you cancel before 36 successful monthly payments and do not complete an early buyout, the website will stop being hosted or kept live at the end of the relevant service period, and website files, source code, design files, templates, build systems, and hosting access will not be transferred. We may keep or delete backups, archived copies, project materials, and hosted files in line with our operational needs and these terms.

Separately quoted bespoke work that is not sold as a website-and-hosting plan may have different file-delivery terms only if that is clearly stated in the written quote before payment. We keep ownership of our pre-existing tools, templates, know-how, reusable code, internal systems, processes, concepts, and non-client-specific materials.

Unless you ask us not to in writing, we may show non-sensitive screenshots, project summaries, or links to completed public work in our portfolio, case studies, advertising, or social media.

17. Acceptable Use and Security Abuse

You must not use our services for illegal, harmful, abusive, deceptive, defamatory, infringing, spam, malware, phishing, adult exploitation, hate, harassment, scams, unauthorised scraping, credential attacks, denial-of-service activity, or any content or behaviour that we reasonably believe could harm us, our providers, other clients, or the public. You must not attempt to gain unauthorised access to our systems, the client portal, admin tools, or any server, account, database, or service connected to them.

We may refuse, remove, suspend, terminate, or report any activity that breaches this rule.

18. Suspension and Termination

We may suspend, restrict, or terminate services immediately if you breach these terms, fail to pay, create legal or security risk, misuse the services, submit unlawful content, abuse staff, open a chargeback, or expose us or our providers to reputational, operational, or compliance risk.

Termination or suspension does not remove your obligation to pay for work already completed, time already used, third-party costs already incurred, or current billing periods already started. On termination, your access to certain services, files, portals, staging environments, hosting, or communications may end immediately.

19. Warranties and No Guaranteed Results

Except as expressly stated in writing, the website, portal, hosting, support, developer work, and all related services are provided on an "as is" and "as available" basis. We do not warrant that services will be uninterrupted, bug-free, secure, compatible with every third-party tool, or suitable for every purpose.

We aim to provide good-quality work, but we do not guarantee that a website or service will produce sales, enquiries, rankings, traffic, profits, approvals, uninterrupted availability, perfect security, perfect compatibility, or any specific business outcome.

20. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, exemplary, or consequential loss, or for any loss of profit, revenue, business, goodwill, reputation, opportunity, data, files, emails, content, rankings, leads, customers, or interruption of business.

To the fullest extent permitted by law, our total aggregate liability for any claim connected with a service is limited to the amount you paid us for the specific service giving rise to the claim during the 3 months before the event giving rise to the claim, or GBP 100, whichever is higher.

21. Indemnity

You agree to protect, defend, and compensate us against claims, losses, damages, costs, fees, fines, penalties, and expenses arising from your content, your instructions, your business activities, your breach of these terms, your breach of law, your misuse of the services, or your infringement of someone else's rights.

22. Force Majeure

We are not liable for delay, failure, suspension, or non-performance caused by events beyond our reasonable control, including internet or power failure, third-party outages, acts of God, war, civil unrest, terrorism, industrial disputes, illness, cyberattack, security incident, platform failure, supplier failure, legal or regulatory change, flood, fire, or severe weather.

23. Subcontractors, Assignment, Entire Agreement, Waiver, and Severability

We may use employees, contractors, freelancers, processors, suppliers, and subcontractors to provide the services. You may not transfer your rights or obligations under these terms without our written consent.

These terms, together with the related order documents, form the entire agreement between you and us for the relevant service. If we delay enforcing a right, that does not mean we waive it. If any part of these terms is found invalid or unenforceable, the remaining parts will continue in full force.

24. Changes to These Terms

We may update these terms from time to time. The latest version will be posted on this page. If you continue using our services after changes are posted, you accept the updated terms.

25. Disputes

If a dispute arises, both sides should first try to resolve it informally by contacting the other side in writing and giving a reasonable opportunity to fix the issue. If the dispute cannot be resolved informally, it will be handled under the mandatory laws and jurisdiction that apply to the parties and the relevant service relationship.

26. Contact

Questions about these terms can be sent to [email protected].